Category: Guest Services

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A Desire to Serve & It Shows!

“A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.”  Henry Ford A Desire to Serve I had breakfast with a friend of mine last week...

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First Class Is Fun

First Class is FUN! It’s Easy to Appreciate First Class When You’ve Ridden Coach First! I’ve had this thought on my mind for months. However, I just could not get the words out. It...

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Be Kind and Do What You Say

If you didn’t already know, last week we were at Bowl Expo in Las Vegas. It’s always a great week for us. We spend months planning since we have our quarterly leadership team meeting....

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Surprise

I’m bubbling over with service stories in my head since my vacation cruise in the middle of May. Leslie, my oldest daughter, and I traveled to St. Thomas, Tortola, and the Bahamas on Norwegian...