Archive for the ‘Management’ Category

Vision for the Next Quarter and Beyond

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I just love ending the 1st quarter and going into the second quarter of the year, it helps you see your vision clearly. Last week our leadership team had our quarterly meeting. During this meeting we revisit the goals we set for the year, look at how we did with our first quarter goals to help set our goals for the second quarter, and see how the first quarter set the pace for the rest of the year.

Get a Vision of What is Possible

It is the time you get the vision of what is possible for the year. I remember as a young party manager, we had just finished our first quarter of birthday party sales, and I had a vision of what could be. It was really at that moment I realized, “Oh my gosh…we had a great quarter and I think we could do a million dollars in birthday party sales.” Yes! One million dollars! That’s when the vision began, and I knew it would have to be all hands on deck if we wanted to make the vision a reality and we did.

I shared that vision with Beth and our corporate team since we were in the sales coaching program. I knew sharing the vision was the first step and I also knew we couldn’t stop there. I had to share that vision with my birthday leadership team and then with every single person in our center, and that’s what we did.

Set Clear Goals

Our little birthday team was very young with just a couple of years of birthday experience among us, but we knew what we wanted. We knew it wasn’t going to be easy, so we set very clear goals. Our first one was to figure out how much in revenue we would need to average each week for the rest of the year to hit a million dollars. Then we looked at average revenue for each party we had in quarter one to determine the number of parties we needed to have each week to get the million dollars. W kept a very meticulous spreadsheet to update where we were and what we needed to do.

I think the real game change occurred when we shared the vision with our entire center. We became very transparent about our goals and the numbers associated with them. Every Monday, we would update the big white board in our sales office. We broke down all of our goals for people to see. At any time someone could come in the office and see how many parties we had to date, how much more we needed that month, how much in party sales we had, how much more we needed to do, and so on.  They always knew the magic number left to hit a million dollars. It didn’t matter if you were a party booker, cashier, game room operator, cook, or dishwasher; you knew what our goal was.

Be Transparent to Get Buy-In

I know most owners or managers don’t want to share those numbers with their entire staff. We knew, for everyone to see the vision clearly and have 100% buy-in, we had to be transparent about the goals and where we were. Once it was clear, we had to relay “how” each team member was an integral part of this vision.

We had quarterly center wide meetings, and I remember doing a team building exercise to show how every person in our center affected someone else and how it impacted our birthday parties. It was a great illustration that something as simple as being five minutes late could play a major impact and could be part of what made a party great or not.

That’s what I hope for you as we close out the first quarter of 2017. Reflect back on what you have done, see what you can do, and share that vision with every single person in your center. Once every person sees the vision and feels part of it…..that’s when the magic happens.

Highly Successful Entrepreneurs

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21 Habits of Highly Successful Entrepreneurs

I recently read a blog from Lifehack about 21 habits of highly successful entrepreneurs and was reminded of what a dear friend said to me in the early days of TrainerTainment.

Jim Ernst, who left us way too soon, said to me, “Now everyone owns a piece if you.” Jim was as right then as he is today. We do belong to the people we serve.

Sharing My Vision

I shared my vision 12 years ago with Jim of helping those in the family entertainment world because I sincerely believed we could help grow people and in turn their businesses. Fortunately, Jim believed in me and so did a ton of other people.

We are lucky and blessed at TrainerTainment. The TrainerTainment team takes ownership of our clients and their growth, the same way an entrepreneur takes on everything when they start a new business. Our coaches and trainers take the success and failure of our clients very personally. It doesn’t matter whether we are working on hiring and training superstars, growing group sales, opening a new center, or working with the leadership team through our business coaching program. Everyone at TrainerTainment is all in all the time.

Own It

It seems to me everyone has or takes ownership of something in their lives. Maybe it’s your family, a softball team, your job, a hobby, travel, music, something. When you “own it,” you may notice some of these habits come naturally.

  1. You are rarely afraid of failure, and when you do fail, it becomes a lesson that propels you to the next success.
  2. You practice gratefulness.
  3. You surround yourself with great people.
  4. You welcome and give feedback.
  5. You work hard, and you play hard.
  6. You start before you are ready.

Furthermore, I encourage you to read the article. It will take 5 minutes.

If you want to sell, lead better, become a supervisor, start your own business, have the winningest ball team, or the best Sunday school class, begin by “owning” your situation. Be the entrepreneur of you. No one owes you a thing. Life is there for you. Be in service to others and watch what happens!

I look forward to hearing what you want to own and why. Share that vision out loud and see what momentum you can create for you and the people you’ll influence!

Your “Give a Darn” Meter

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Ever lose your “Give a Darn”? Wonder where to find your staff’s, your husband’s, or your waiter’s “Give a Darn”?

I tell you, this might be the most significant “aha” of the month for me. There’s a great quote that goes like this: “People don’t care how much you know until they know how much you care.”

Give a Darn

I think that quote speaks to “Giving a darn.”  We’ve all walked up to a counter or looked for a service person only to be given that snarky ‘I’ll get to you when I can’ attitude. Or worse, you get the feeling you’re bothering them. Those folks don’t give a darn! I often wonder why people who are miserable at their job keep working at that job. I guess it’s not that easy except that if you give a darn, I’ve found that misery usually takes a back seat to the job at hand.

Listen, I think caring about what you do and how you serve others creates a way to enjoy your job, your family, your friends, and your life. I guess that sounds pretty grandiose but honestly if you can’t care if you can’t find a way to “give a darn,” why bother? Do something else!

Can it be that simple? I think so. Here are two really easy examples. If the redemption counter employee’s “give a darn” is high, then the counter is always stocked. There’s never any concern that things will look bare. If the folks who work in the sales office genuinely operate in a high “give a darn” zone, then they automatically pick up the phone and say, “Thank you for calling. This is Beth. How may I serve you?” AND they mean it! It’s easy. It’s natural. It’s fun.

When Things Matter

When things matter, and you really care about why, what, and how you do what you do, it’s easy to enjoy your work, your family, your friends, and your life!

Make it a great week and hey, think about how to get your “give a darn” in the red zone!

Get your Give a Darn Meter in the Red Zone!

 

TrainerTainment’s Top Reads

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TrainerTainment’s Top Book Reads

We are only two weeks into the new year, and I think I have purchased a dozen books to read in the next few months. Some of those books are the Jack Reacher series, but most of them are to help me become a better marketer, a better leader, and for just good old fashioned personal development.

One of our core values here at TrainerTainment is intentional learning. We have defined that as forward thinking; anticipating future needs and learning more; reading and asking questions; sharing learnings with others; taking ownership of our understanding and knowledge; being coachable. Just those alone require some reading, right?! So I asked the Trainertainment team about the best books they read in 2016.

I would love to hear from you if you have read any of these or if you have suggestions.  Share them with a comment below, on our Facebook page or shoot me an email. I’d love to add more to my list!

Books to Grow Your People and Business

Beth

Mike Weinberg

New Sales Simplified

Sales Management Simplified

Weinberg has a great way of saying all those things we believe about great selling. He gives great insight into the mistakes that get made for the sales rep and the sales Manger and places a great emphasis on how to correct those mistakes now.

I loved his no nonsense real world experience and the care in which he expresses his message.

Listen, I’m an old sales dog, and there were some new tricks that I didn’t hesitate to try right away. I’ve personally had the best three sales quarters in the history my company. I know the things I learned from Weinberg early in the year helped.

 

Phil

Jim Collins

Good to Great

What stood out to me about this book was how Collins showed through extensive research that, historically, many CEOs and leaders of small, medium and behemoth size companies, simply ignore truths and cling to their vision – to the point of becoming destructive to that very vision! Great stuff.

 

 

Rosie

Gino Wickman

Rocket Fuel

This book gave me a lot more understanding of working with a visionary since I tested at 97% integrator. It really showed me how different the two roles are and gave me a better understanding of how these two folks best work together to really “fuel” a company and get the results we want. This book will help any organization clearly identify and define roles to help them move forward.

 

Janice

Jonathan Whistman

The Sales Boss

Sales Boss sets the tone for Sales Managers who enter into a new company taking over an existing department. I love the journey Whistman takes you on showing you how to analyze how the current sales department is structured and performing from receptionist to upper management.

Sales Boss shows that those who are true superstars eventually will outshine those who aren’t. To find these superstars and help them shine, we need to be sure that we are looking at the talent in our departments by providing solid goals

 

JB

Patrick Lencioni

The Five Dysfunctions of a Team

This is a very powerful book on that beast we call teams. Lencioni’s fable, as he calls it, is dead-on in describing the issues that face teams today. You get to see the path taken by the team in the book to finally be “rowing in the same direction.” Great addition to Gino Wickman’s Get a Grip and Traction books.

 

Amy

Gino Wickman

Get a Grip

Traction

Coming from an operations background…this book is a WOW eye opener! I wish I had known about the EOS Model when I was working in all my previous roles as Director of Ops and General Manager. This process brings together all the “cool things” that everyone else mentions in business books and puts it into an easy to follow process that, if done properly and consistently, brings results!

 

Brad

David Allen

Getting Things Done

I found this book extremely helpful to my daily productivity. It got straight to the point of showing what to do to be more organized and efficient with completing tasks.

Many self-development books spend a lot of time discussing theories and concepts and use real life stories or case studies to illustrate the points they’re trying to get across to the reader. While these are great sources of knowledge and inspiration, I often am still left with a hunger for more details of how to actually accomplish the intended results they showcase.

David Allen provides the practical mechanics of what you need to do to become more productive…on a minute by minute basis. He outlines a process that he calls the “5 Stages of Mastering Workflow” which consists of Collecting, Processing, Organizing, Reviewing, and Doing your work.

I highly recommend this book to anyone who has a desire to improve their ability to get things done!

 

Haley

Robert Greene

48 Laws of Power

This is an eye-opening book that gave an entirely new view on the actions of those around me. It’s packed with tactical moves, strategies, and examples of history that prove the effectiveness of “Power Games.”

It advises ways of overcoming irrational emotions, facing opponents, mastering networks, persuading those around you, identifying true motives of peers, and understanding the pieces that hold up and strengthen many societies (both current and in history).

Happy New Year from Trainertainment!

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happy-new-year-2017

HAPPY NEW YEAR!

I don’t know about you, but I was just getting used to it being 2016 and BOOM it’s time to move on to 2017. I hope you had an amazing year. And what I really hope for is that you are planning for the best in the New Year.

Personally, my family was healthy and happy. It’s hard to ask for more. Professionally, our TrainerTainment family grew as did our business. It sounds like I’m bragging (Oh, that’s because I am!). It’s fun to celebrate and I couldn’t be more proud of the people on this team. We grow only because our mission is to grow others and we’ve had the opportunity to do that in a big way during 2016!

My husband and I had a quick trip this week to celebrate the life of a special lady named Dora Lee. Dorie (as she was fondly called) was so dear to JD and his siblings. Dora Lee had that home that was the place kids gathered during the growing up years to play games, eat chips and dip, and wackies (check with me – I got the secret recipe).

It was so interesting to watch my husband interact as he visited with people he hadn’t seen in 30-40 years. People think I’m the social one in the family but honestly, my charming husband was the sweetest man in Berryville. Dorie would have been proud. Her children commented that she loved a good visitation and that’s what we had for sure.

This gathering made me think of why the family entertainment center idea has such a strong hold in most communities. It’s not really the mini-golf or the laser tag, video games, or bowling. It is that the real attraction is the social gathering made possible because there is a reason to come together. Clearly, Dora Lee was the attraction up at the “old home place” this week. And while she was the focus, the joy was shared by all who participated.

So, in 2017, it might be wise to promote the fact that although the fun of your stuff is awesome, the real reason to come play tag or bowl or win a prize is because you get to do that with someone you love. I personally am going to focus on playing more with those I love in 2017. What’s that great motto, “work hard, play hard”? I think that is a great strategy for the New Year.

If you want to work together on a strong 2017 strategy, I hope you join us on Jan. 12th& 13th!

Happy New Year, Ya’ll!

 

Beth