Archive for the ‘Motivation’ Category

Getting to Know TrainerTainment’s Rosie Salas, Director of Marketing

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What do you enjoy most about working with our clients?

Being able to see them grow! It’s always amazing to see how much joy people have in those “ah-ha” moments of learning something new and using that to help them meet their goals.

 

How long have you been in the FEC industry and in what roles?

Wow, I can’t believe it has been 13 years since I started in the entertainment business. My first “real” job was with the Albuquerque Isotopes baseball club in 2004 working in media and community relations. After a few season there, I moved to the casino industry doing marketing and special events. In the fall of 2006 I joined the FEC industry with iT’Z Family, Food & Fun. I joined their team at their first location in Albuquerque as their party and front of house manager. After a year in Albuquerque, I moved back home to Houston to help them open their second and largest location, again as the party and front of house manager. During my time there, I gained heaps of operational knowledge stepping in for temporary roles in the kitchen, game room, and store manager. I spent the next five years at iT’Z in Houston and assisted in opening their next three locations. I’m proud to have built a million dollar a year birthday party program at iT’Z Houston. I’ve been the Director of Marketing for TrainerTainment the past five years.

 

What is the most significant thing you have learned working in the FEC industry?

 I think the most significant thing I have learned working in the FEC industry is that we have really important roles. From leadership to a team member, every role is important. It doesn’t matter if you are a party host creating a special memory for a five-year-old, a person in the dish pit making sure each person gets clean dishes, or a manager leading your team to greatness. We touch so many lives on a daily basis and that’s pretty special!

 

Which of our core values resonates with you the most?

For me, our core value of intentional learning is super important to me. I have always had a desire to learn and with marketing constantly evolving and changing, I get to keep up with the times. Learning doesn’t only benefit us. We also share the things we learn with our clients.

 

What country or place would you tell every person they must visit before they die?

This one is really hard for me. We have done so much traveling and seen so many amazing things, it’s hard to narrow it down. The first I would say is go to India and see the Taj Mahal. Most people think India is really dirty and all you see is poor. Yes, you do see that in pocket areas but it is really an amazing country. The food, the history, the people, and there’s a lot of green space, too. Seeing the Taj Mahal has been on my bucket list since I was a teen. It was even more amazing in person than I imagined! It literally took my breath away and I was just overcome by emotion. Don’t let negative misconceptions of India deter you from going to this amazing country.

 

Who was your favorite artist or group when you were growing up?

Mariah Carey. I was obsessed and had her Emotions cassette. I would play it over and over and sing at the top of my lungs in my room. Who am I kidding? I still like to do that today!

Taking It One Step at a Time

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Have you ever tried to force yourself to do something you know you need to do? I hear people talk about having the willpower and the discipline to make one more sales call, lose weight, start a new job, write a book, take a walk, talk to a girl or boy you want to go out with, etc. and yet I find the willpower to be an elusive concept. My experience is that willpower fades easily when you want to do anything else besides the thing you are trying to will yourself to do. Discipline works the same way. I am very disciplined right up until when I am not.

Commitment

For me, commitment and priority seem to be the real key. And it works in that order – commitment first and then priority to fulfill the commitment. I’ve been thinking about this a lot lately.

You see, I can do a ton of things. On a daily basis, I take care of my family, the business, even a neighbor, if needed. The thing I haven’t done well is take care of my health. I’ve struggled with this weight thing most of my adult life. I’ve tried every program, read every book, and lost hundreds of pounds only to find them again on another day. This might sound like a familiar story to you.

About 85 days ago, I decided that one of the challenges related to my weight loss efforts is that I rarely stick with anything long enough to get a sustainable result. In casual conversation, one day a friend of mine talked about my “diet du jour” mindset. It’s true. I find the motivation and willpower to start a new program. It’s easy when it’s new. There’s hope and excitement about getting started. And then…the motivation fades and the willpower gets all used up in the first few days. It’s a vicious cycle that tears away at the discipline it might take to stick to the program even one more day.

With that lack of “stick with it” awareness, I knew I needed to commit to something that was longer than a 10 day this or a 21 day that. I’m also aware that my travel life can wreck routine, which also takes me off track. But my travel life can’t be an excuse.

Giving it 100%

There are plenty of people who travel and don’t suffer from obesity. Out of the blue, I thought about the next 100 days. I can’t say exactly why 100 days came to mind. I think maybe I was thinking of giving “it” 100%. Anyway, I decided one thing I could do whether I’m traveling or not is walk. Humans are designed to walk 5-10 miles a day. I have several tracking devices because, of course, during any one of my “diet du jour” moments I knew I needed to add exercise, so over the years I’ve bought pedometers, smart watches, heart monitors, and anything that would tell me how many steps or calories I’m burning and more. Honestly, if what I knew about diet and exercise mattered even a little bit, I’d be super model thin! Knowledge has not been power for me with this particular situation.

Here’s what I decided. I know it’s going to take more than 100 days to get to a healthy goal weight. It’s going to take at least one year. That knowledge always screws with my willpower and discipline. So, I decided I could make a commitment for 100 days.

It is not scientifically true that it takes only 21 days to build a habit. That’s a gimmick. The science says at about day 66 real habit begins to form. No wonder I couldn’t get locked in and find real lasting results. I committed to walking 10,000 steps 100 days in a row. I made it one day and then missed day two and started over. I walked two days and missed day three. On that day, I joined Jenny Craig. That’s one of the programs I had not tried. It’s working well. On try three, I took that commitment and began to prioritize the walk.

As of this writing, I’m on day 82. I’m very excited about completing this 100 days and committing to 12,000 steps during the next 100 days. It’s been difficult. I was extremely sore for the first three weeks. I had to walk two or three times a day to get all the steps in. That felt miserable. However, once I got past day four, then five… on to seven and for sure at day ten, I did not want to start over. The success of each day “fed” the next day and is supporting the completion of the goal.

Why do I share this?

Why do I share this? There are a couple of reasons. One, I think there are things everyone faces that hold them back. There’s some kind of magic about this 100-day commitment and I am compelled to share it with you. I don’t have the science of anything more than my own experience but I want to encourage you that if you can commit to whatever it is that you know will make you better, happier, richer, calmer, healthier, have more fun… whatever it is and then just go for it, I believe something BIG can happen for you.

It sounds so simple or maybe even trite. But it is BIG. There’s something magic for me about putting one foot in front of the other one day at a time. I have to block about 90 minutes to make sure 10,000 steps happen daily. I prioritize the walk time before I start my day and usually take a short walk at the end of the day.

I listen to music and read by listening to Audible. I’ve read or been read to a ton in the last 82 days. I am able to feed myself spiritually, mentally, and physically. A commitment is baseless without prioritizing it. Giving the steps top priority each day has strengthened my resolve in other areas. Understanding that I can make commitments to myself and keep them has given me a strength I was unaware of. I want you to have that.

Thank You

Second, I want to say thank you. Many of you have watched this journey on Facebook. I hesitated to post daily but found that it was a super way to hold myself accountable. In our leadership training, we talk a ton about performance management. I believe that I’ve reinforced my own learning of what we teach by checking in each day on Facebook.

Here’s what happens. In our leadership training, we talk about the ABCs of performance management.  There’s the A (all the things that happen before you put a team member to work… job description, orientation, on the job training, etc.) It’s like all the reading I’ve done about health and fitness. Then there’s the B (behavior). Your team member does the job. With my walking, the job is to get the 10,000 steps a day. Now the C comes into play. This is the Consequence or reinforcement regarding the behavior. The reinforcement works and I’ve watched that in a BIG way each day and have been surprised and amazed at just how much it impacts my own behavior.

Early on, I posted very late one night… I nearly forgot. It must have been day seven or eight. A close friend reached out and texted me, “Did you get your steps in today?” You see, someone was watching. Someone I cared about. That mattered a lot to me. I quickly posted and haven’t forgotten since then.

I hope you are making the team member correlation. Some might even say that was negative reinforcement. He checked in because I had not completely done my job that day. Although I had completed my steps, I had not posted the results. All the other reinforcement has been incredibly positive. I receive encouragement on a daily basis. Other people have made walking commitments and are posting their results on my page! I love that.

I know this article is longer than we normally post but I believe there is such an important message here. Find something you know you need to or want to do. Identify that thing you know could make a big difference in your life. Make one small commitment. Make it something you know you can do that will move you one step closer. And then do it for 100 days. See what happens. It might take you two or three times like it did me. You might be able to get after it and stay after it from day one.

All I know is that anything we do or want to do must be done one step at a time. When the commitment to take the first step is real, then the priority to follow through is easier than trying to force yourself through willpower and discipline.

I hope you’ll take the time to share your experiences, questions, and thoughts about this newsletter on our blog.

Faith and Fear

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I’ve been thinking a lot about both of these words lately. Zig Ziglar said that FEAR is “False Evidence that Appears Real.” I get that. Fear is usually something we’re afraid might happen. I think about all the sales people we work with and how challenging it is to muster up the courage to walk into a building or into a networking event where you know no one. That sales person has to overcome the fear of feeling like they might not fit in, wondering if the door will be slammed in their face, rejection, and anything else that might pop into their mind.

How Fear Works

That’s how fear works. Stuff that isn’t real for this moment pops into your mind and, all of a sudden, there is fear. After overcoming through faith all the fear of a lymphoma diagnosis in 2014, we believed that we had conquered the Big “C” thing.  However, in the course of ongoing treatment, my husband relapsed this winter, and he/we are doing the chemotherapy dance again. I can tell you first hand that holding fearful thoughts at bay is no easy job.

We certainly have a lot more practice and even experience with this situation. Some things were easier this time around. For instance, the emotionally charged words like cancer, chemo, relapse, and lymphoma seem more normal and don’t create the lump in my throat like they did last time.

Clarity

I’ve gained a lot of clarity that fearful thoughts have a basis in negativity. I think this is true in any situation. Fear means you’ve allowed your mind to go to that place that’s wrapped in “What if I don’t get that sale? What if they laugh at my idea or think I’m stupid?” Look at how you can feel in an instant, and none of those thoughts are based on any type of reality. It doesn’t matter if you were rejected before. The reality is that what’s in front of you right now, today is a brand new situation and has the possibility of a brand new outcome. But the fear can keep you from knocking on the door.

Listen, I was scared to death of the thought of my husband’s chemotherapy. I had many fearful thoughts until we went for the first treatment and they said that he had to wait on insurance. In an instant, the fear of chemo was trumped by the great fear of what will happen if he doesn’t get chemo. This time around, he had a shot at going into a trial treatment with an immunotherapy drug. That seemed scary because of the unknown. As it turned out, he did not qualify for the trial, and so chemotherapy was the next best option. Immunotherapy now seems like a better option. See how that works? You are scared of the unknown in one minute, and the next minute the option in front of you seems better. Experience teaches me that taking the next step in faith trumps fear every time.

My husband is really GREAT at not fearfully dealing with things. I hope I can be like him when I grow up. He doesn’t worry; he does not make up stories that are steeped in negativity. He’s clear that he would like to live for a long time and so we do the things we need to do (difficult or not) to get the results we want to achieve. He’s pragmatic and optimistic.

He and I were sitting together this spring at a Subway Sandwich Shop waiting for an appointment with the oncologist. There were a ton of unknowns, and he and I were both pretty scared but had brave faces for one another. My beautiful husband looked up and said to me, “Well, honey, I’m going to die someday, but it’s not today.” I think there is so much wisdom in the way he does life. I’m lucky to have him.

Faith is Opposite of Fear

It strikes me that faith is really the true opposite of fear. Like fear, it is intangible, a belief in things that you can’t touch or feel in reality. Unlike fear though, having faith in you, in others, or in a higher power, casts a situation in a more positive light and affects how you feel and behave in a much different and better way.

I have been thinking a lot about this lately. If you could, for just a minute, imagine how it might feel to lose the person you love the most. For me, my shoulders immediately sag, all the air goes out of my lungs, tears come to my eyes, and I think I can feel my heart stop. And yet nothing has happened. It was only a thought. JD is alive and well. This kind of fearful thinking creates all that physical and emotional reaction in a second. It stops all the good stuff. It is paralyzing and can keep life at bay.

Does the thought of a sales call that “might” have a bad outcome fill you with immediate symptoms of fear? Think about how that might impact your ability to do what you want to do to be successful.

Take a minute and rehearse in your mind what an awesome outcome would look like. You are walking into the decision maker’s office, your shoulders are back, your head is high, you have a ton of faith in what you are able to provide to this new prospect. Think you could get a better result? Of course, you could.

It matters what you think about and how you choose to live. For me, I pick faith. I’ve always thought I was a very positive person. In the last three years, I’ve learned that I have much more to learn about staying positive. Fear lurks around and can show up in the oddest places. I encourage you to have conversations and deal with people who are interested in talking about how good things can be. There is always a choice in how to think, act, and believe. Since fear is wrapped in all that is negative and faith gives us hope for all that is positive, the choice is easy for me.

I hope you’ll face this next week full of faith in yourself, your business, your family, and even a little faith in others who might be able to help you.

Much love,

Beth

Culture is Defined by Design or Default

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I just finished a terrific read by Dr. Marilee G. Adams. She’s authored a book titled, Change Your Questions, Change Your Life. There were many things that caught my attention as I listened to words penned by Dr. Adams.

The title of my article today makes me take particular note. I’ve always understood in a headway the culture at a center is there, whether it’s stated or not. Adams says it perfectly and in a way that gets it out of my head and hopefully into your heart. “Culture is defined by design or default.”

Culture is about what you believe in.

Culture is about what you believe in… at your core. We like to say it’s built from what you value. When we help companies in our business coaching program, the first thing we do is work on understanding what the core values of an organization really are. We don’t subscribe to the corporatese-jargony-mumble-jumble that mission statements can be made of, but rather the “real” stuff that drives you and your organization; the stuff that people remember and hold on to when they make decisions about what to do in the moment.

Add that to your purpose (your why of being) and you have your culture. You don’t have to try to do culture. It’s built in. It’s part of the fabric that makes you, your business, your job, your family, your relationships, the way they are.

Here’s an example. If, at your core, you have a value that says, “I don’t steal things,” then you never steal things. You don’t have to try not to steal. Maybe you call that honesty. I honestly think that honesty should be a RULE of the GAME. It is one of those values that may not need to be stated but assumed.

At TrainerTainment, we coach clients on a daily basis. Coaching is a lot like selling. Session by session, we are working on buy-in from the team. We are teaching “plays” that help leaders and salespeople win. We are providing practice and new strategies that strengthen the team.

Live by them day-to-day.

Here’s what I mean. We have designed or adopted selling and business systems we believe in. We believe so strongly in those systems because we live them on a day-to-day basis. We understand and see the successes internally with our own team and externally with the teams we serve. So, of course, when we are looking for people to work with, we primarily focus on clients that share our core values.

I’ve been in business for 12 years. Certainly, here were years, many years, that we had a “default culture.” It was not stated. I was not able to get it out of my head. As the business owner, my ego and pride make me feel like that “default culture” wasn’t so bad. However, in the spirit of vulnerability, I’ll tell you that having a culture that is truly designed, defined, stated, and the filter for everything from hiring and training to firing is a much better, more confident way to run the business. Oh, and it helps us experience a heck of a lot more success for us and those we serve.

Time Management Tips Part 2

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How did you do managing your time this past month? What methods did you use? I would love to hear from you, so please shoot me an email to tell me what you found. If you missed out on part one of our two-part time management series, you can find it here. Here comes the next step: practice.

Practicing is going to take you longer than just a month. I’m sure you are saying, “But it only takes 21 days for something to become a habit, right?” Wrong. I did a lot of reading on this and it takes more. Check out this article. It does take 21 days for the change to become easier, but it takes on average 66 days to become a habit. Our goal is to make it a habit!

Practice Makes Perfect

Once you have figured out the best method for managing your time, you have to practice it daily. You have to commit and train yourself to do it every day. One easy way to do this is to set a time each day to plan. It can be planning for the day or could be at the end of the day for next day planning. The technique you choose for time management will help you determine when to plan.

Since I use a bullet journal, my routine is that I sit down at my desk with a big cup of coffee and look at my list from the day before. I determine if there are items I did not complete and need to add to that day, move them to a later date, or just don’t need to do them at all and mark each one with a symbol. Then I start adding to my list based on the emails I received. That list is my guide to what I need to get done through the day and makes it easy for me to focus on those tasks. Some days this takes me only five minutes, but I usually schedule about 30 minutes for planning.

Elevate and Delegate

I’m a type-A personality. That means I love to be in charge and try to do everything myself. How many of you are the same way? If we want to do everything and if we want to be in control of our time, we need to look at what needs to be done and decide what we need to delegate and what we need to elevate.

Tasks that may not need your special skill set or require someone else’s abilities are the ones we want to delegate. Think of all the small things you’re doing in a day and how much time they take up. Delegate those tasks out. The to-dos you enjoy, are really good at and require a special skill set are the ones you want to elevate and do yourself.

Delineate the Time to Work on a Task

How many times do we sit down to start working and think to ourselves, “This project is going to take forever! I’m never going to finish!” We all go through that at some point it time. The key is to break it down into smaller sections and then determine how much time you are willing to work on it. It’s a lot easier to say, “For the next hour I’m going to work on this and then take a ten-minute break.”

Delineating that time helps you stay motivated and focused. The break afterward is really important so you can move on to the next task. Breaks allow time to step away, refresh your mind, and be ready for the next task. Some easy break ideas are to get some fresh air, meditate for a few minutes, or do some yoga stretches. You will be ready for the next task.

Learn to Say No

Saying no tends to be one of the hardest things for people to do. For the most part, we all want to work as a team and step in when others are not able to complete a task. Learning to say no is one of the most powerful things you can learn.

I hope these time management techniques and tips have identified some methods for managing your time better. Hopefully, they will come in handy as your summer business picks up and you find yourself on the floor more. I would love to hear your feedback and time management techniques. Comment below or send me an email to rosie@trainertainment.net.