Archive for the ‘Performance’ Category

Time Management Tips Part 2

Posted by

How did you do managing your time this past month? What methods did you use? I would love to hear from you, so please shoot me an email to tell me what you found. If you missed out on part one of our two-part time management series, you can find it here. Here comes the next step: practice.

Practicing is going to take you longer than just a month. I’m sure you are saying, “But it only takes 21 days for something to become a habit, right?” Wrong. I did a lot of reading on this and it takes more. Check out this article. It does take 21 days for the change to become easier, but it takes on average 66 days to become a habit. Our goal is to make it a habit!

Practice Makes Perfect

Once you have figured out the best method for managing your time, you have to practice it daily. You have to commit and train yourself to do it every day. One easy way to do this is to set a time each day to plan. It can be planning for the day or could be at the end of the day for next day planning. The technique you choose for time management will help you determine when to plan.

Since I use a bullet journal, my routine is that I sit down at my desk with a big cup of coffee and look at my list from the day before. I determine if there are items I did not complete and need to add to that day, move them to a later date, or just don’t need to do them at all and mark each one with a symbol. Then I start adding to my list based on the emails I received. That list is my guide to what I need to get done through the day and makes it easy for me to focus on those tasks. Some days this takes me only five minutes, but I usually schedule about 30 minutes for planning.

Elevate and Delegate

I’m a type-A personality. That means I love to be in charge and try to do everything myself. How many of you are the same way? If we want to do everything and if we want to be in control of our time, we need to look at what needs to be done and decide what we need to delegate and what we need to elevate.

Tasks that may not need your special skill set or require someone else’s abilities are the ones we want to delegate. Think of all the small things you’re doing in a day and how much time they take up. Delegate those tasks out. The to-dos you enjoy, are really good at and require a special skill set are the ones you want to elevate and do yourself.

Delineate the Time to Work on a Task

How many times do we sit down to start working and think to ourselves, “This project is going to take forever! I’m never going to finish!” We all go through that at some point it time. The key is to break it down into smaller sections and then determine how much time you are willing to work on it. It’s a lot easier to say, “For the next hour I’m going to work on this and then take a ten-minute break.”

Delineating that time helps you stay motivated and focused. The break afterward is really important so you can move on to the next task. Breaks allow time to step away, refresh your mind, and be ready for the next task. Some easy break ideas are to get some fresh air, meditate for a few minutes, or do some yoga stretches. You will be ready for the next task.

Learn to Say No

Saying no tends to be one of the hardest things for people to do. For the most part, we all want to work as a team and step in when others are not able to complete a task. Learning to say no is one of the most powerful things you can learn.

I hope these time management techniques and tips have identified some methods for managing your time better. Hopefully, they will come in handy as your summer business picks up and you find yourself on the floor more. I would love to hear your feedback and time management techniques. Comment below or send me an email to rosie@trainertainment.net.

 

Five Articles for Personal and Business Success

Posted by

One of our core values is intentional learning. This is how we define intentional learning:

Learning has always been one of the things I enjoy the most. From a young age I always wanted to read and now that I’m older I love to read for learning. While my type of reading for learning isn’t always the conventional path (yes, we are talking books!), I do spend loads of time reading. Since I have been in Jakarta, I’ve spent a lot of time in the car.

Trust me, some days I would rather be on Facebook or Instagram for the few hours of travel, but I try to spend most of my time read articles, whitepapers, or other research.

Often I come across really great articles that I share on the Trainertainment Facebook page. This week I wanted to share with you a few articles that I really enjoyed. All the articles I read this week have to do with personal and business success. I mean, we are all working to be successful in both, right? So, here are my top five articles for the week.

All Great Minds Have This 1 Habit In Common

This article is perfectly in line with our core value of intentional learning. I’m always amazed that people want to be the best in their field and grow professionally but they don’t take the time to read. In this article, you can see that some of the most successful people in the world read daily.

 

3 Lessons Every Business Can Learn From Chick-fil-A

It could be that I absolutely love Chick-fil-A and am craving it as we get ready to head home, but the lessons in this article are outstanding. I saw a funny post today that was making fun of Chick-fil-A and their customer service.

The founder, Truett Cathy, says it perfectly, “We aren’t in the chicken business. We are in the people business.” This alone drives the company to do things in an uncommon way and with a purpose. We could all learn something from Chick-fil-A’s success.

13 Things You Should Give Up If You Want To Be Successful

We always talk about things we need to do in our life to make us more successful, but we don’t always talk about the things we need to give up. That is one reason I really enjoyed this article. The first one on the list is to give up an unhealthy lifestyle. That is something everyone in our organization is doing. The article lists many other things it might be good to give up, too.

 

Prevent Burnout by Making Compassion a Habit

Who has ever felt burnt out at work? I think we have all had those moments. There are things we can do as leaders to help others not feel burned out. This is a big deal as we don’t want to lose our top talent because of burnout. When we can find the needs and desires of our people, we can usually prevent burnout from happening. This article will help you learn empathy for others and how self-compassion will help you.

 

10 Mind-Sharpening Daily Activities That You Can Do in 10 Minutes Or Less

This article is about activities we can do every day to sharpen our mind. We don’t think about our mind being sharp before we work. We typically just start working and get the day going. I personally already do a few of the things on the list. If you read the blog last week, you saw that I bullet journal which means I’m making a list so I can be ready for the day and know what needs to be done. Now, I don’t know about taking a cold shower, I like mine HOT, but moving more has been a priority and being useful to someone is what we do here at Trainertainment. We are in the business of helping people and businesses grow with coaching, training, and great information like this!

A Desire to Serve & It Shows!

Posted by

“A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.”  Henry Ford

A Desire to Serve

I had breakfast with a friend of mine last week at a 50-year-old restaurant near downtown Fort Worth. That establishment may have the BEST example of a business that exudes a real “culture of service”I’ve ever seen. Was it a five-star place? NO. Look it up. The Ol’ South Pancake House. It’s what you would think, except bigger!

They had lots of seats and plenty of staff. When we arrived, they found us a table (booth) as quickly as possible. There was a slight wait, but the host was so pleasant. She seemed glad to see us. Neither of us had ever been to this location, but honestly, it felt like we were part of the family.

Once seated, we were greeted by the BEST server I’ve ever had. The only way I can describe Jennifer is that she was genuinely joyful to serve our breakfast. She smiled. She verbalized how happy she was we were there. She was interested in us having the best thing for breakfast based on dietary needs and desire.

Get Your Staff Enthusiastic

Listen, I don’t know how to tell you to help your staff get enthusiastic about the choices your guests make, but I can tell you as a guest, I LOVE it! The word that comes to mind about this server is authentic. She wasn’t faking it. She was happy and joyful. She had a genuine desire to serve, and it showed.

Maybe that’s the interview question we need to ask prospective or current employees. “How would you rate yourself on a scale of 1-10 when it comes to serving others, with 1 being I’m a help yourself kind of person and 10 representing a burning desire to serve others?” Then I would ask for an example of a time when they exhibited that kind of service.

A Spirit of Service

Back to Jennifer. She was friendly and tuned into the fact that my friend and I were going to visit a while. She never interrupted inappropriately yet tended to our every need. At one point during breakfast, my friend said, “Jennifer makes me want to ask her for one more thing just so she’ll come back to the table!” I’m telling you this woman was gifted with a “service spirit.” I know that may sound “woo-woo,” but it was just awesome!

We got to looking around, and you know what, the place was full of Jennifers. Every server was fully engaged when they were with a table. We even noticed a cranky couple at a table near us. Their server seemed to make it her mission to lighten up this meal for Mr. and Mrs. Cranky. It worked.

I think it may have had something to do with the fact that when she delivered breakfast, she did so with an enthusiastic, “Incoming!” and served them eggs and bacon in a royal sweeping style. You had to laugh. You have to get happy even when you are cranky! It’s bacon and eggs for crying out loud, and to me, it looks super important to the folks at the Ol’ South Pancake House for it to be a meaningful and fun part of each of their customer’s day. That’s a culture. They all believe what they are doing is important and they are consistently delivering service at a level I haven’t seen in a while! It was so honest and genuine.

Jennifer, if you see this…..I mean it, YOU are the best server I’ve ever had.

Wouldn’t it be cool for your guest service people to get tagged with that message?

Your “Give a Darn” Meter

Posted by

Ever lose your “Give a Darn”? Wonder where to find your staff’s, your husband’s, or your waiter’s “Give a Darn”?

I tell you, this might be the most significant “aha” of the month for me. There’s a great quote that goes like this: “People don’t care how much you know until they know how much you care.”

Give a Darn

I think that quote speaks to “Giving a darn.”  We’ve all walked up to a counter or looked for a service person only to be given that snarky ‘I’ll get to you when I can’ attitude. Or worse, you get the feeling you’re bothering them. Those folks don’t give a darn! I often wonder why people who are miserable at their job keep working at that job. I guess it’s not that easy except that if you give a darn, I’ve found that misery usually takes a back seat to the job at hand.

Listen, I think caring about what you do and how you serve others creates a way to enjoy your job, your family, your friends, and your life. I guess that sounds pretty grandiose but honestly if you can’t care if you can’t find a way to “give a darn,” why bother? Do something else!

Can it be that simple? I think so. Here are two really easy examples. If the redemption counter employee’s “give a darn” is high, then the counter is always stocked. There’s never any concern that things will look bare. If the folks who work in the sales office genuinely operate in a high “give a darn” zone, then they automatically pick up the phone and say, “Thank you for calling. This is Beth. How may I serve you?” AND they mean it! It’s easy. It’s natural. It’s fun.

When Things Matter

When things matter, and you really care about why, what, and how you do what you do, it’s easy to enjoy your work, your family, your friends, and your life!

Make it a great week and hey, think about how to get your “give a darn” in the red zone!

Get your Give a Darn Meter in the Red Zone!

 

Connection and Relationship Building Lead to Sales

Posted by

connection-and-relationship-building-lead-to-sales
Selling is hard. Okay, maybe not hard, but it is difficult, especially if you are missing certain steps in the selling process.

I know many of you probably think that since I worked for TrainerTainment and ran a million dollar a year party program that I am a sales person. Well, yes I can sell, but it is not a strong skillset. Being a party manager meant I had an amazing team with the skills to sell. I was there to help, guide, and train them on what they needed to do to be successful.

Last year I decided to have a home-based business selling  jewelry from Stella & Dot. It is a multi-level marketing company selling amazing jewelry. I did it for a few reasons. One, I wanted to pay for my travels around the world and two, I wanted to see if I could sell or not.  I want to share with you what I have learned this past year.

The biggest thing I have learned about selling is that connection may be its most important part. I know, the close is really important, too, but if you don’t connect, you will never get to the close.

Being halfway across the world, I have to do 100% of my selling online, which has not been an easy task. Connecting online is a lot harder than I thought it would be. Sure, it’s easy to get people to like photos and comment on what they love, but true connection is building a relationship and building that relationship takes a real conversation.

When I was home last summer I was able to sell in person. I couldn’t believe how much easier it was when I was standing face-to-face with the client. I wasn’t talking about our product, but talking about them –  their family and who they are. I could develop a sense of what they like and then connect them with a particular product. The difference between online and in-person selling was amazing. I sold more!

Selling online has shown me that yes, you use social media to make connections with people, but once you have made that connection you need to deepen it and turn it into a relationship. I know from experience that many sales people in centers are trying to connect, build relationships, and sell by sitting in the center using social media or just making phone calls. They don’t spend time out of the center every day going business to business. You have to go out, make a connection, and build a relationship. If you want to expand your business and take your sales to the next level, get out of the center on a daily basis and connecting with people, face to face.

I challenge you. Spend at least an hour outside the center every day. Start small, visiting five new businesses a day. Go to a shopping center. You’ll easily get five. Build on that five and shoot for ten after a few weeks. I promise when your connections grow, your number of events will grow!