Archive for the ‘Personal’ Category

Faith and Fear

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I’ve been thinking a lot about both of these words lately. Zig Ziglar said that FEAR is “False Evidence that Appears Real.” I get that. Fear is usually something we’re afraid might happen. I think about all the sales people we work with and how challenging it is to muster up the courage to walk into a building or into a networking event where you know no one. That sales person has to overcome the fear of feeling like they might not fit in, wondering if the door will be slammed in their face, rejection, and anything else that might pop into their mind.

How Fear Works

That’s how fear works. Stuff that isn’t real for this moment pops into your mind and, all of a sudden, there is fear. After overcoming through faith all the fear of a lymphoma diagnosis in 2014, we believed that we had conquered the Big “C” thing.  However, in the course of ongoing treatment, my husband relapsed this winter, and he/we are doing the chemotherapy dance again. I can tell you first hand that holding fearful thoughts at bay is no easy job.

We certainly have a lot more practice and even experience with this situation. Some things were easier this time around. For instance, the emotionally charged words like cancer, chemo, relapse, and lymphoma seem more normal and don’t create the lump in my throat like they did last time.

Clarity

I’ve gained a lot of clarity that fearful thoughts have a basis in negativity. I think this is true in any situation. Fear means you’ve allowed your mind to go to that place that’s wrapped in “What if I don’t get that sale? What if they laugh at my idea or think I’m stupid?” Look at how you can feel in an instant, and none of those thoughts are based on any type of reality. It doesn’t matter if you were rejected before. The reality is that what’s in front of you right now, today is a brand new situation and has the possibility of a brand new outcome. But the fear can keep you from knocking on the door.

Listen, I was scared to death of the thought of my husband’s chemotherapy. I had many fearful thoughts until we went for the first treatment and they said that he had to wait on insurance. In an instant, the fear of chemo was trumped by the great fear of what will happen if he doesn’t get chemo. This time around, he had a shot at going into a trial treatment with an immunotherapy drug. That seemed scary because of the unknown. As it turned out, he did not qualify for the trial, and so chemotherapy was the next best option. Immunotherapy now seems like a better option. See how that works? You are scared of the unknown in one minute, and the next minute the option in front of you seems better. Experience teaches me that taking the next step in faith trumps fear every time.

My husband is really GREAT at not fearfully dealing with things. I hope I can be like him when I grow up. He doesn’t worry; he does not make up stories that are steeped in negativity. He’s clear that he would like to live for a long time and so we do the things we need to do (difficult or not) to get the results we want to achieve. He’s pragmatic and optimistic.

He and I were sitting together this spring at a Subway Sandwich Shop waiting for an appointment with the oncologist. There were a ton of unknowns, and he and I were both pretty scared but had brave faces for one another. My beautiful husband looked up and said to me, “Well, honey, I’m going to die someday, but it’s not today.” I think there is so much wisdom in the way he does life. I’m lucky to have him.

Faith is Opposite of Fear

It strikes me that faith is really the true opposite of fear. Like fear, it is intangible, a belief in things that you can’t touch or feel in reality. Unlike fear though, having faith in you, in others, or in a higher power, casts a situation in a more positive light and affects how you feel and behave in a much different and better way.

I have been thinking a lot about this lately. If you could, for just a minute, imagine how it might feel to lose the person you love the most. For me, my shoulders immediately sag, all the air goes out of my lungs, tears come to my eyes, and I think I can feel my heart stop. And yet nothing has happened. It was only a thought. JD is alive and well. This kind of fearful thinking creates all that physical and emotional reaction in a second. It stops all the good stuff. It is paralyzing and can keep life at bay.

Does the thought of a sales call that “might” have a bad outcome fill you with immediate symptoms of fear? Think about how that might impact your ability to do what you want to do to be successful.

Take a minute and rehearse in your mind what an awesome outcome would look like. You are walking into the decision maker’s office, your shoulders are back, your head is high, you have a ton of faith in what you are able to provide to this new prospect. Think you could get a better result? Of course, you could.

It matters what you think about and how you choose to live. For me, I pick faith. I’ve always thought I was a very positive person. In the last three years, I’ve learned that I have much more to learn about staying positive. Fear lurks around and can show up in the oddest places. I encourage you to have conversations and deal with people who are interested in talking about how good things can be. There is always a choice in how to think, act, and believe. Since fear is wrapped in all that is negative and faith gives us hope for all that is positive, the choice is easy for me.

I hope you’ll face this next week full of faith in yourself, your business, your family, and even a little faith in others who might be able to help you.

Much love,

Beth

Five Articles for Personal and Business Success

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One of our core values is intentional learning. This is how we define intentional learning:

Learning has always been one of the things I enjoy the most. From a young age I always wanted to read and now that I’m older I love to read for learning. While my type of reading for learning isn’t always the conventional path (yes, we are talking books!), I do spend loads of time reading. Since I have been in Jakarta, I’ve spent a lot of time in the car.

Trust me, some days I would rather be on Facebook or Instagram for the few hours of travel, but I try to spend most of my time read articles, whitepapers, or other research.

Often I come across really great articles that I share on the Trainertainment Facebook page. This week I wanted to share with you a few articles that I really enjoyed. All the articles I read this week have to do with personal and business success. I mean, we are all working to be successful in both, right? So, here are my top five articles for the week.

All Great Minds Have This 1 Habit In Common

This article is perfectly in line with our core value of intentional learning. I’m always amazed that people want to be the best in their field and grow professionally but they don’t take the time to read. In this article, you can see that some of the most successful people in the world read daily.

 

3 Lessons Every Business Can Learn From Chick-fil-A

It could be that I absolutely love Chick-fil-A and am craving it as we get ready to head home, but the lessons in this article are outstanding. I saw a funny post today that was making fun of Chick-fil-A and their customer service.

The founder, Truett Cathy, says it perfectly, “We aren’t in the chicken business. We are in the people business.” This alone drives the company to do things in an uncommon way and with a purpose. We could all learn something from Chick-fil-A’s success.

13 Things You Should Give Up If You Want To Be Successful

We always talk about things we need to do in our life to make us more successful, but we don’t always talk about the things we need to give up. That is one reason I really enjoyed this article. The first one on the list is to give up an unhealthy lifestyle. That is something everyone in our organization is doing. The article lists many other things it might be good to give up, too.

 

Prevent Burnout by Making Compassion a Habit

Who has ever felt burnt out at work? I think we have all had those moments. There are things we can do as leaders to help others not feel burned out. This is a big deal as we don’t want to lose our top talent because of burnout. When we can find the needs and desires of our people, we can usually prevent burnout from happening. This article will help you learn empathy for others and how self-compassion will help you.

 

10 Mind-Sharpening Daily Activities That You Can Do in 10 Minutes Or Less

This article is about activities we can do every day to sharpen our mind. We don’t think about our mind being sharp before we work. We typically just start working and get the day going. I personally already do a few of the things on the list. If you read the blog last week, you saw that I bullet journal which means I’m making a list so I can be ready for the day and know what needs to be done. Now, I don’t know about taking a cold shower, I like mine HOT, but moving more has been a priority and being useful to someone is what we do here at Trainertainment. We are in the business of helping people and businesses grow with coaching, training, and great information like this!

Getting to Know TrainerTainment’s Amy Madson

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Amy Madson, Training & Project Specialist

Over the past few years, the TrainerTainment team has grown leaps and bounds! Once a month we will get to know a TrainerTainment team member. This month we want to introduce you to Amy Madson, Training & Project Specialist. Amy has over 35+ years in the entertainment industry and has been a tremendous asset to our team and amazing coach for our clients.

What do you enjoy most about working with our clients?

I enjoy seeing our clients grow professionally and personally. Witnessing skeptic leaders change their minds 180 degrees after experiencing a 2-day business coaching launch and hearing them say, “We’ve never been more focused on this business before.” Seeing a young man with no real leadership experience and no FEC experience grow to a GM position within a year. Working with salespeople new to our industry, training them, coaching them, seeing them become successful in their positions. We make a real difference with what we do.

How long have you been in the FEC industry and in what roles?

I started in theme parks as a front gate ticket taker when I was 16, then as the Amazing Alfredo where I would guess your age within three years, your weight within three pounds, or the month you were born within two months. I ended up working 11 seasons at Six Flags in several departments but finished my time there in the Games Department as the administrative supervisor. After that, I opened the MGM Grand Hotel as an AsstMgr in the Games Department, moved next to GameWorks – Las Vegas where I worked my way up to AGM. I moved to Orlando in 2000 to open Namco’s first venture in the full-service entertainment venue market, Pac-Man Cafe/XS Orlando, and moved into the GM role. After Namco, I worked with a group of investors to open a high-end children’s entertainment venue like no other – Cool-de-Sac – in Miami. I left there as the Director of Operations and I’m now with TrainerTainment. I get to stay involved in the industry I love and use my 34 years of industry experience to help clients grow.

What is the most significant thing you have learned working in the FEC industry?

Honestly – that I don’t want kids! I’ve been “Mom” to so many “kids” over the years and that’s enough for me! I’ve also learned that it isn’t always about the product/games/environment you offer…it only matters if you can make a guest happy and they have fun, then they want to come back and bring their friends.

Which of our core values resonate with you the most?

We Believe in Fun! I try to be positive in everything I do. I’ve been in this industry a long time…because it’s fun. I’ve tried retail, hotels, office work…nothing compares to the FEC/Entertainment industry when it comes to keeping you young at heart!

Where is the best place you have traveled to and why?

Seriously. That is a trick question, right?Travel…it’s a necessity, not a luxury.

My vacation spot is Kauai, Hawaii but I’ve been to many other places I would each call “Best” in their right: Bar Harbor, Maine; Talkeetna, Alaska; Venice, Italy; Tallinn, Estonia; Lyon, France; Cesky Krumlov, Czech Republic; Dawson, Yukon; St. Petersburg, Russia; Durnstein, Austria; Dubrovnik, Croatia; Regensburg, Germany; Kusadasi, Turkey; Budapest, Hungary; Vienna, Austria…the Caribbean.

If you could speak another language what would it be and why?

Pidgin – it’s the local language in Hawaii. I would love to be able to talk story with the locals.

A Desire to Serve & It Shows!

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“A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.”  Henry Ford

A Desire to Serve

I had breakfast with a friend of mine last week at a 50-year-old restaurant near downtown Fort Worth. That establishment may have the BEST example of a business that exudes a real “culture of service”I’ve ever seen. Was it a five-star place? NO. Look it up. The Ol’ South Pancake House. It’s what you would think, except bigger!

They had lots of seats and plenty of staff. When we arrived, they found us a table (booth) as quickly as possible. There was a slight wait, but the host was so pleasant. She seemed glad to see us. Neither of us had ever been to this location, but honestly, it felt like we were part of the family.

Once seated, we were greeted by the BEST server I’ve ever had. The only way I can describe Jennifer is that she was genuinely joyful to serve our breakfast. She smiled. She verbalized how happy she was we were there. She was interested in us having the best thing for breakfast based on dietary needs and desire.

Get Your Staff Enthusiastic

Listen, I don’t know how to tell you to help your staff get enthusiastic about the choices your guests make, but I can tell you as a guest, I LOVE it! The word that comes to mind about this server is authentic. She wasn’t faking it. She was happy and joyful. She had a genuine desire to serve, and it showed.

Maybe that’s the interview question we need to ask prospective or current employees. “How would you rate yourself on a scale of 1-10 when it comes to serving others, with 1 being I’m a help yourself kind of person and 10 representing a burning desire to serve others?” Then I would ask for an example of a time when they exhibited that kind of service.

A Spirit of Service

Back to Jennifer. She was friendly and tuned into the fact that my friend and I were going to visit a while. She never interrupted inappropriately yet tended to our every need. At one point during breakfast, my friend said, “Jennifer makes me want to ask her for one more thing just so she’ll come back to the table!” I’m telling you this woman was gifted with a “service spirit.” I know that may sound “woo-woo,” but it was just awesome!

We got to looking around, and you know what, the place was full of Jennifers. Every server was fully engaged when they were with a table. We even noticed a cranky couple at a table near us. Their server seemed to make it her mission to lighten up this meal for Mr. and Mrs. Cranky. It worked.

I think it may have had something to do with the fact that when she delivered breakfast, she did so with an enthusiastic, “Incoming!” and served them eggs and bacon in a royal sweeping style. You had to laugh. You have to get happy even when you are cranky! It’s bacon and eggs for crying out loud, and to me, it looks super important to the folks at the Ol’ South Pancake House for it to be a meaningful and fun part of each of their customer’s day. That’s a culture. They all believe what they are doing is important and they are consistently delivering service at a level I haven’t seen in a while! It was so honest and genuine.

Jennifer, if you see this…..I mean it, YOU are the best server I’ve ever had.

Wouldn’t it be cool for your guest service people to get tagged with that message?

TrainerTainment’s Top Reads

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TrainerTainment’s Top Book Reads

We are only two weeks into the new year, and I think I have purchased a dozen books to read in the next few months. Some of those books are the Jack Reacher series, but most of them are to help me become a better marketer, a better leader, and for just good old fashioned personal development.

One of our core values here at TrainerTainment is intentional learning. We have defined that as forward thinking; anticipating future needs and learning more; reading and asking questions; sharing learnings with others; taking ownership of our understanding and knowledge; being coachable. Just those alone require some reading, right?! So I asked the Trainertainment team about the best books they read in 2016.

I would love to hear from you if you have read any of these or if you have suggestions.  Share them with a comment below, on our Facebook page or shoot me an email. I’d love to add more to my list!

Books to Grow Your People and Business

Beth

Mike Weinberg

New Sales Simplified

Sales Management Simplified

Weinberg has a great way of saying all those things we believe about great selling. He gives great insight into the mistakes that get made for the sales rep and the sales Manger and places a great emphasis on how to correct those mistakes now.

I loved his no nonsense real world experience and the care in which he expresses his message.

Listen, I’m an old sales dog, and there were some new tricks that I didn’t hesitate to try right away. I’ve personally had the best three sales quarters in the history my company. I know the things I learned from Weinberg early in the year helped.

 

Phil

Jim Collins

Good to Great

What stood out to me about this book was how Collins showed through extensive research that, historically, many CEOs and leaders of small, medium and behemoth size companies, simply ignore truths and cling to their vision – to the point of becoming destructive to that very vision! Great stuff.

 

 

Rosie

Gino Wickman

Rocket Fuel

This book gave me a lot more understanding of working with a visionary since I tested at 97% integrator. It really showed me how different the two roles are and gave me a better understanding of how these two folks best work together to really “fuel” a company and get the results we want. This book will help any organization clearly identify and define roles to help them move forward.

 

Janice

Jonathan Whistman

The Sales Boss

Sales Boss sets the tone for Sales Managers who enter into a new company taking over an existing department. I love the journey Whistman takes you on showing you how to analyze how the current sales department is structured and performing from receptionist to upper management.

Sales Boss shows that those who are true superstars eventually will outshine those who aren’t. To find these superstars and help them shine, we need to be sure that we are looking at the talent in our departments by providing solid goals

 

JB

Patrick Lencioni

The Five Dysfunctions of a Team

This is a very powerful book on that beast we call teams. Lencioni’s fable, as he calls it, is dead-on in describing the issues that face teams today. You get to see the path taken by the team in the book to finally be “rowing in the same direction.” Great addition to Gino Wickman’s Get a Grip and Traction books.

 

Amy

Gino Wickman

Get a Grip

Traction

Coming from an operations background…this book is a WOW eye opener! I wish I had known about the EOS Model when I was working in all my previous roles as Director of Ops and General Manager. This process brings together all the “cool things” that everyone else mentions in business books and puts it into an easy to follow process that, if done properly and consistently, brings results!

 

Brad

David Allen

Getting Things Done

I found this book extremely helpful to my daily productivity. It got straight to the point of showing what to do to be more organized and efficient with completing tasks.

Many self-development books spend a lot of time discussing theories and concepts and use real life stories or case studies to illustrate the points they’re trying to get across to the reader. While these are great sources of knowledge and inspiration, I often am still left with a hunger for more details of how to actually accomplish the intended results they showcase.

David Allen provides the practical mechanics of what you need to do to become more productive…on a minute by minute basis. He outlines a process that he calls the “5 Stages of Mastering Workflow” which consists of Collecting, Processing, Organizing, Reviewing, and Doing your work.

I highly recommend this book to anyone who has a desire to improve their ability to get things done!

 

Haley

Robert Greene

48 Laws of Power

This is an eye-opening book that gave an entirely new view on the actions of those around me. It’s packed with tactical moves, strategies, and examples of history that prove the effectiveness of “Power Games.”

It advises ways of overcoming irrational emotions, facing opponents, mastering networks, persuading those around you, identifying true motives of peers, and understanding the pieces that hold up and strengthen many societies (both current and in history).