Archive for the ‘Training’ Category

Five Articles for Personal and Business Success

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One of our core values is intentional learning. This is how we define intentional learning:

Learning has always been one of the things I enjoy the most. From a young age I always wanted to read and now that I’m older I love to read for learning. While my type of reading for learning isn’t always the conventional path (yes, we are talking books!), I do spend loads of time reading. Since I have been in Jakarta, I’ve spent a lot of time in the car.

Trust me, some days I would rather be on Facebook or Instagram for the few hours of travel, but I try to spend most of my time read articles, whitepapers, or other research.

Often I come across really great articles that I share on the Trainertainment Facebook page. This week I wanted to share with you a few articles that I really enjoyed. All the articles I read this week have to do with personal and business success. I mean, we are all working to be successful in both, right? So, here are my top five articles for the week.

All Great Minds Have This 1 Habit In Common

This article is perfectly in line with our core value of intentional learning. I’m always amazed that people want to be the best in their field and grow professionally but they don’t take the time to read. In this article, you can see that some of the most successful people in the world read daily.


3 Lessons Every Business Can Learn From Chick-fil-A

It could be that I absolutely love Chick-fil-A and am craving it as we get ready to head home, but the lessons in this article are outstanding. I saw a funny post today that was making fun of Chick-fil-A and their customer service.

The founder, Truett Cathy, says it perfectly, “We aren’t in the chicken business. We are in the people business.” This alone drives the company to do things in an uncommon way and with a purpose. We could all learn something from Chick-fil-A’s success.

13 Things You Should Give Up If You Want To Be Successful

We always talk about things we need to do in our life to make us more successful, but we don’t always talk about the things we need to give up. That is one reason I really enjoyed this article. The first one on the list is to give up an unhealthy lifestyle. That is something everyone in our organization is doing. The article lists many other things it might be good to give up, too.


Prevent Burnout by Making Compassion a Habit

Who has ever felt burnt out at work? I think we have all had those moments. There are things we can do as leaders to help others not feel burned out. This is a big deal as we don’t want to lose our top talent because of burnout. When we can find the needs and desires of our people, we can usually prevent burnout from happening. This article will help you learn empathy for others and how self-compassion will help you.


10 Mind-Sharpening Daily Activities That You Can Do in 10 Minutes Or Less

This article is about activities we can do every day to sharpen our mind. We don’t think about our mind being sharp before we work. We typically just start working and get the day going. I personally already do a few of the things on the list. If you read the blog last week, you saw that I bullet journal which means I’m making a list so I can be ready for the day and know what needs to be done. Now, I don’t know about taking a cold shower, I like mine HOT, but moving more has been a priority and being useful to someone is what we do here at Trainertainment. We are in the business of helping people and businesses grow with coaching, training, and great information like this!

My Inspiring Weekend

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This past weekend I spent a few days in Orlando with 2000 of my best friends. Okay, I’m not friends with them all but spending time with this amazing tribe of women was one of the best experiences I’ve ever had.

In my spare time, I sell Stella & Dot. This past weekend was my first time attending the yearly Hoopla conference. I had no idea what to expect, figuring it was just a fun weekend about women and, of course, amazing jewelry. Boy, was I wrong!

The weekend was full of learning on many different levels for me. I’ve been in sales and marketing for more than ten years and this weekend really made me realize how training can transform you as a person. No matter your age, gender, position/level, or years of experience, training motivates and inspires you.

When I started my journey in the FEC industry, I was super-motivated. I had never worked in a center before or created birthday parties, etc. It helped that I did my homework and read a lot about leadership and management, but I really craved attending conferences and meeting others in the industry who were going through the same struggles.

After I left the management side and started working with Beth, she took me to my first IAAPA. We  walked the floor that year and I remember all I could think was, “If I could have come here as a manager and attend classes or go to conferences to receive training, I could have done so much more.”

That’s how I felt when I left this weekend from Hoopla. I saw women on a journey to get what they wanted. All the stories were different yet we were all finding our extraordinary. I took classes that gave me the skills necessary to achieve the goals I set, relate with others who were finding their journey, and meet people who would encourage me to aspire to do even more.

So, consider sending your staff to events that further their leadership, sales, or whatever skills you want to grow. We host conferences throughout the year that do those very things. We would love for you and your staff to attend them. You’ll be amazed how it will inspire them!

Change & Letting Go

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I’m not one for New Year’s resolutions. I tend to make my resolutions when I’m ready, instead of when people say that we should make them. A few weeks ago I was ready, and set a goal to give up non-essential sugar. I mean, who can really give it up 100%? It’s in our food and my deep need, yes a need, for Starbucks grande, non-fat, extra-hot, vanilla lattes was something I just couldn’t part with. Living here in Indonesia for the past year and a half has been an adjustment, and one that that I have done is found comfort in sweets! Yes, when we celebrate, when I was stressed out, when I thought I needed to reward myself, didn’t matter; I turned to sweets.

It doesn’t help that they are EVERYWHERE and so cheap! Donuts here are a snack instead of what you eat for breakfast once in a while, gourmet cupcakes are essentially a $1 where back in the US are $3.50, every mall has a bakery that sells sweet treats that are gourmet and $2 or less and worst of all–a liter of coke here is about $.75. So yes, it’s easy access, it’s yummy, and it’s hard to give up. I made the choice that I needed to do what was best for my body and my sanity, and it was not easy. I mean, it’s been a week and I still want something sugary and sweet, but I know that I shouldn’t do it. I am dedicated to changing my habits and letting go of the sugar.

Isn’t that how most things in business are? Making the right choices, no matter how hard and emotional they are?  Giving up sugar is pretty freaking emotional. I think sometimes we know what we need to do, like hiring the right people even if it means paying them just a little more and providing them with the right training to get them on track for huge success in order to get a return on our investment. How about investing time and money into creating training programs, for new and current team members, so they can meet their full potential and be the best team members they can? Or how about biting the bullet and adding online booking systems or upgrading our centers that will in the end help increase sales?  Think of all that would put fear into any manager and owner’s mind.

What I have learned over the past 9 years being an operator and consultant in the FEC business is that with change comes fear, and we know that decisions should not be based off of fear. I know when I decided to give up sugar I was fearful of headaches, fearful of my ability to be able to do it, fearful of being able to face realities head-on instead of finding comfort in sugar.

When I was a younger manager in a center, I had fears when we had major changes. I was fearful if they would really work. I was fearful if my team could get on board and adapt.  I was fearful if I would be able to execute it at the highest level and do what was best for my company. Now, I know that I have to change and let go of the fear and look at it as what is best for the company, not what is going to make me the most comfortable.

The reality and best part about change and letting go is that most of the time you don’t have to do it alone. For my giving up on sugar I have turned to a few friends who are doing it with me and we encourage each other. With training and development, we are here to be the rock for you and your people. Don’t be fearful of the change; let go and embrace it!

If you don’t use it, it gets weak!

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weak muscles make weak handwritingI spend a lot of time on the computer typing. When I say a lot, I mean A LOT–but hey, we are a virtual company! That means lots of typing emails, notes, posting on social media, etc. It also means I am not using the muscles in my hand like I did before.  Do you remember the days when everything had to be handwritten and you actually used pen and paper?

I know that seems like a distant memory in the era of smart phones, tables, and laptops, but for the past 8 weeks I have been in a cast with a broken arm. With the cast, I was so amazed that I could still move my computer around and type but I couldn’t write! Well, if I did it looked like my four year old wrote it. So now that I am cast free, I can actually use and write in my planner again. Bad news is, the muscles in my hand are weak and my handwriting looks horrible! I decided to start practicing my handwriting again. Once a day, I write out the alphabet in upper and lower case in print and cursive, then I write out my family’s names and my name, and then the months. Try it. Your hand is going to hurt before you are half way finished with the months!

This had me thinking. Just like the muscles in my hand becoming weak caused me to have poor handwriting, if we don’t practice what we have learned and use it over and over, then the muscles and knowledge we have built and strengthened become weak.

I know you have heard us teach about the CQPC process over and over, and for those who are in our mystery shopper program, we even provide you with a script to use following the process. I see it all the time. Someone was trained on the script and initially kept it front of them by the phone, but then after a while they stopped using the script because they felt they had it memorized, but do they really? One of the things I love about our program is that we record each shop. Everyone thinks that they hit each objective during their shopper calls, but when we go back and listen, we can hear what was left out.  I hear all the time, “but I have it memorized….I have done this a million times.” It has sometimes been a while since they placed the script in front of them while fielding calls. Having the script in front of you is like running; you wouldn’t head out the door to run without your shoes, would you? Why would you take a call without your script?

That’s the interesting thing about training. You can’t just use the weights (or script) once or twice and keep that same muscle mass (knowledge). You have to use it daily, and work at it to get better at it.

So this week I encourage you–if you have implemented a script or follow-up program or process in your center, and have fallen away from using it, to start again and pick it back up! Just like it’s never too late for me to perfect my handwriting, it’s never too late for you to start over and flex your sales skills.

How to Save Your Sales

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we need trainingI’m sure you have heard, as has most the world, that Derek Shepard, AKA Doctor McDreamy from Grey’s Anatomy, is dead. It has figuratively shaken the world to its core. Yes, I am one of those avid viewers that has watched over the past 10 years, and I absolutely love McDreamy. I went through an entire box of tissue, ugly crying that he is gone and has left behind a wife and kids. There was something that really stood out for me in the whole situation.

For those of you who missed the episode, let me give you a little background. (Spoiler Alert!)  Dr. Shepard is a world-renowned neurosurgeon, and is incredibly dreamy (hence the name). Being the perfect man that he is, when he witnesses a horrible wreck in the middle of nowhere outside of Seattle, he stops to save everyone from the wreck. He is the hero of the day until he gets in his car to leave. His phone rings and he gets hit on the driver’s side by an 18-weeler. They take him to a little hospital that is not a trauma center, which does not have the best doctors available. A young female doctor wanted a head CT while an older male doctor took charge and wouldn’t listen. Then the neurosurgeon took 1 ½ hours to get there because he was at a dinner! Because they did not have the knowledge of what they were doing, and weren’t ready for this type of trauma, they killed him.

Later on in the show, the female doctor is crying and apologizing to his wife, Meredith, explaining how sorry she was and telling her she wasn’t good enough to be a doctor.

Meredith replied with this:

You weren’t good enough. But do you know what tomorrow is? It’s Friday. There’s gonna be more patients who come in who need you to save them. Someone’s mother, someone’s kid, someone’s husband. They need you to save them because they can’t save themselves. So learn from this, better yourself, and you will be better for next time.

He will haunt you, the hard ones always will. And it only takes one. But that one will make you work harder, and they make you better. Or they make you quit.

So this really had me thinking about those of us in sales. We need training to be better, to be prepared for situations that we aren’t ready for. We are going to have bad days where we lose a sale, and probably a big one that we will not forget, but tomorrow is another day and we move on! We learn from it – what to do and not to do next time, and we become better for next time. There isn’t room to quit; we can only get better. In order to do that, we need a strong foundation– and that foundation is training! I mean, could you imagine being a general manager, a chef, a mechanic, a team member, or even a doctor without having the proper training? No way! So how can we expect our sales team to be ready when they don’t have the proper training?

So this is a new week. I’m not as sad, but will certainly miss McDreamy. As they say– the show must go on. And sales must go on too!