Second Time’s a Charm

Recently, our company’s Director of Virtual Ops moved on to greener pastures. One of my responsibilities was to learn how to support our customers with our interactive online learning product. Although the new opportunity for Dave and the growth for our own company are great, the change presented some gaps in our processes, and for me, a new challenge and big learning curve.

I received good training in the two weeks before our tech whiz left the company. However, I noticed that even though I’m fairly adept with technology, it’s been a challenge to address the daily requests for assistance in our online classroom. I realized quickly that I had no frame of reference for the training I had received until the requests came in. The knowledge transfer was just training without purpose. I did ask questions and take notes, but without knowing the right questions to ask, I’ve been feeling a little in the dark, and like I just did the training WRONG.

After fumbling along for the past couple of weeks, I’m re-watching and listening to the recorded training we had developed. I’m happy to report that the training is SO MUCH more meaningful and has so much more value to me now with a little experience under my belt!

It got me thinking that this learning is something that can relate to anyone in their job. You start a new job or a new training program and devour all the courses and information that are offered in an effort to get up to speed as quickly as possible. And then stuff starts happening and it’s easy to forget most of what you thought you might have learned. Don’t get me wrong, it is valuable to take the courses up front. You must have a foundation and a basic understanding of the job at hand. I know that bits and pieces of my original training pop into my head when I’m trying to solve a problem. However I have found that the relevance of the information has increased one hundred fold after retaking the training. The light bulb has come on in a real way and it makes complete sense to me now because I have a frame of reference.

I challenge those of you in our IOL Classroom to go back and retake a course in an area you may be struggling with, and let us know how valuable you find it the second time around. I’m willing to wager that you are like me, and find new value in old courses. If you are wondering what the IOL Classroom is all about I encourage you to go and discover for yourself the value of these online interactive training tools that can help you with guest service, sales, and leadership.

Thanks for reading,



Allison Wing is the executive administrator for the TrainerTainment team. She has been supporting our company and our customers at the highest level on a daily basis since March. Allison lives in Denton, TX with her husband and the two most beautiful babies you’ve ever seen! I’m not sure HOW we lived without her and I’m so happy she decided to share her intelligence and insight about training with you.

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Rosie Salas

Rosie Salas has been in the entertainment industry for 15 years. She started her career in the industry with the Albuquerque Isotopes Baseball Club working in media and community relations. While at the Isotopes, Rosie propelled the Dion’s Reading Club by tripling the enrollment numbers in one year and developed Orbit’s Kids Club which is still growing and thriving today. After continuing to develop her marketing and promotion skills in the baseball and casino industry, she began her career in family entertainment with iT’Z Family, Food, and Fun. While at iT’Z, she managed the front of house and birthday party program. She led her team to a million dollar a year birthday party program and was equally instrumental in helping lead the center to the 2009 IAAPA Top Family Entertainment Centers of the World award. Rosie expanded her FEC experience by helping iT’Z open multiple locations before joining the TrainerTainment team. She joined the team as the director of marketing and is an important part of the leadership team. Rosie has created marketing initiatives that have helped TrainerTainment grow 30% year over year. She has also created programs FECs can easily implement to grow their people and business and has trained centers in the United States and Australia. You can follow Rosie’s work on the TrainerTainment blog at

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